Candor has been one of the biggest names in printed circuit boards (PCBs). Our process is environmentally friendly since we don’t use dry-film resists, ammonia-based chemistry, or formaldehyde. We can create PCBs in as little as 24 hours and have them on the way to your door in no time. Learn more about our business from the frequently asked questions below.
How long have you been in business?
Candor opened in 1999 to fill a gap in the industry. Yogen Patel, Candor’s president, saw manufacturing limitations in how many businesses created PCBs. He and the Candor team invented new technologies to streamline the manufacturing process.
How can you manufacture PCBs at such a low price?
We strive to use the most efficient manufacturing process, meaning we don’t waste time or energy. Our rapid turnaround times mean we can produce new PCBs without costly delays. The quick shipping also satisfies customers, so we have enough orders to keep our production schedule full.
What if I am not satisfied with your PCBs and service?
We aim to please our customers and have over 99% on-time shipping results. However, contact us for more information if you notice a defect or aren’t pleased with your customer service. We continually work with customers to improve our product and business.
Do you have cancellation fees?
Cancellation fees vary depending on the status of your order. We charge a cancellation fee if we’ve already created a prototype or started production. If you need to cancel or change your order, contact your salesperson or customer service as soon as possible to confirm.
How can I get a quote?
You can request a quote online to get a prompt response from our customer service team. We’ll use your provided information to compile a free quote to meet your needs.
Can I track the status and shipping of my order?
Candor boasts quick turnaround times. Most prototypes print in just 24 hours. Even more complex designs only take three days. After a ten-day production, we ship the PCBs to your address. You can track the status using the information we email you after mailing your order. You’ll get a tracking number and package courier to check your order status.
Can I change my shipping method or address?
If you need to change your address, please contact customer service immediately. We don’t want to ship your products to the wrong location and delay your work. You can change the shipping method after placing an order if you update it before we finish production and prepare your package. Contact customer service to correct all shipping information.
What if the courier company fails to deliver my PCBs as scheduled?
Candor strives to keep up with a quick turnaround time and deliver your PCBs as promptly as we can. However, courier companies often experience delays. We can’t guarantee a set delivery once the courier has your package.
What are your capabilities in PCB fabrication?
This question is one of the most often asked in the PCB FAQ. Learn more about what you can expect from Candor with our design limits. The rigid, rigid-flex, and flex PCBs all have the same design limits, so you can mix and match specifications to get what you need. You can see our other capabilities to ensure you get your desired product.
Do you offer RoHS-compliant assemblies?
Yes, Candor is RoHS-compliant and environmentally friendly. We follow Restriction of Hazardous Substances guidelines to eliminate chemicals in our products and manufacturing process.
Do you offer testing and inspection services?
Testing is one of the most crucial PCB questions. Many customers want to be hands-on with their orders, so we offer approval before starting production. We also have a quality control department that verifies the status of all products. You can talk to customer service about what level of testing and inspection you want for your PCB.
What standards and certifications do you follow?
Candor pledges to provide high-quality PCBs to customers while protecting the environment. Our company adheres to professional standards and certifications such as:
What is a turnkey order?
A turnkey order means you send us any documentation or files you have regarding your needs, and we build the PCB for you. We manage the turnkey assembly for you, and based on the type of assembly you need Candor can pick the assembler. There are many local assembly partners we work with, whether the customer wants to go direct or let us handle everything.
Can I send you some components for assembly orders?
Yes, customers can send components they already have for inclusion in Candor’s PCBs. Before you ship them, contact customer service. They will help you with shipping information and part numbers, so we know what to expect in the delivery.
Can you ensure the quality of the parts you use?
We use the highest-quality PCB materials in our manufacturing process. Candor maintains relationships with reputable suppliers to ensure we get the best parts at the right price. Our quality control department oversees product checks before we accept an order and begin production.
What files and documents do you request for my PCBA orders?
If you’re placing a PCBA order, include these files:
- Gerber files of the top and bottom silkscreen and solder paste layers
- Centroid data of rotations and component locations
- Bill of materials as an Excel file with vendor names, quantities, and part descriptions
- Types of components, such as BGA, fine pitch, thru-hole, or SMT
- Any additional information needed for your order
Can you source some parts for my assembly?
Yes, these orders are partial turnkey projects because you can send your supplies, and we’ll acquire the rest. As we source parts, we check in so you can approve every step of the process. Once we have everything necessary, you can submit final approval before we begin production.
How do you handle the excessive and unused parts?
Candor is an environmentally friendly company that doesn’t use formaldehyde, EDTA, ammonia-based processes, or other chemical byproducts during manufacturing. To produce less waste, we strive to use all parts in our builds. We can send you any unused items or keep them to use on your next order.
Request a quote from Candor today to get information about your specific PCB needs.
